Terms of Service

Last Updated: October 19, 2026

Welcome to Novalunel. These Terms of Service (“Terms”) govern your access to and use of https://novalunel.shop (the “Site”) and any purchases made through it. By using the Site, you agree to these Terms, subject to any rights that cannot be excluded under applicable law.

1. Online Store

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer products and services to you.

You must be legally capable of entering into a binding agreement to use the Site or make a purchase. You agree to provide accurate, current, and complete information when placing an order.

2. Products and Availability

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However, display colors and appearance may vary depending on your device.

Product availability may change without notice. We reserve the right to correct genuine listing errors, subject to applicable law and any rights you may have as a customer.

3. Orders and Payments

When you place an order, you are submitting a purchase request. Order confirmation does not prevent us from taking reasonable action if an order contains a material pricing or listing error, suspected fraud, or an availability issue, subject to applicable law.

You agree to provide valid billing, payment, shipping, and contact information. Payments are processed through the payment methods made available at checkout.

If we cannot fulfill an order, we will contact you and, where payment has been collected for an unfulfilled order, arrange an appropriate refund as required by applicable law.

4. Prices and Taxes

Prices, promotions, shipping charges, and applicable taxes will be displayed at checkout where applicable. Unless expressly stated otherwise, any charges shown at checkout form part of the amount payable for your order.

5. Shipping and Delivery

Our estimated shipping and delivery timeframe is 20–30 business days. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional details. We will make reasonable efforts to communicate significant shipping delays when we become aware of them.

6. Returns and Refunds

We offer a 30-day return and exchange period for eligible purchases, with free returns and exchanges under our Return and Refund Policy. Please review that policy for eligibility requirements and instructions.

Nothing in these Terms limits consumer rights that cannot legally be waived.

7. Acceptable Use

You agree not to use the Site for unlawful purposes, attempt to compromise its security, interfere with its operation, submit fraudulent information, or infringe the rights of others.

We may take reasonable steps to protect the Site and our customers from abuse, fraud, or unauthorized activity, subject to applicable law.

8. Intellectual Property

Unless otherwise indicated, the content on this Site, including text, graphics, logos, images, and design elements, is owned by or licensed to the relevant rights holder. You may not reproduce, distribute, or commercially exploit Site content without prior authorization, except where permitted by law.

9. Third-Party Services and Links

The Site may include third-party services or links. We are not responsible for third-party websites or services that are not under our control. Your use of those services may be subject to their own terms and policies.

10. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the Site and its content are provided on an “as available” basis. We do not exclude warranties, remedies, or liabilities that cannot legally be excluded.

To the extent permitted by law, Novalunel will not be liable for indirect or consequential losses arising from the use of the Site. This section does not limit liability for fraud, intentional misconduct, or any liability that cannot be limited by law.

11. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Site or your material breach of these Terms. This does not apply where prohibited by law.

12. Governing Law

These Terms are subject to applicable laws. Any governing-law or dispute-resolution provision must be interpreted consistently with mandatory consumer protection laws that apply to your purchase. The business jurisdiction and any additional governing-law terms should be completed to reflect your actual legal business location.

13. Changes to These Terms

We may update these Terms by posting a revised version on the Site. The updated version will show the revised date. Changes will apply as permitted by applicable law.

14. Contact Information

For questions about these Terms, contact:

Novalunel
Website: https://novalunel.shop
Email: yvonneaxel2285@outlook.com