Return and Refund Policy

Last Updated: October 19, 2026

At Novalunel, we want you to feel confident shopping with us. We offer a 30-day return and exchange period for eligible purchases.

1. Return Window

You may request a return or exchange within 30 days of receiving your order. Please contact us at yvonneaxel2285@outlook.com before sending any item back.

2. Return Eligibility

To help us process your request, please ensure that:

• The item is in its original condition and, where applicable, unused and in its original packaging.

• You provide your order number and a brief explanation of your request.

• If the item arrives damaged, defective, or incorrect, you provide photos or other relevant information when reasonably requested.

Items that cannot be returned under applicable law or that are clearly identified as non-returnable before purchase may be excluded, subject to your statutory rights.

3. Free Returns and Exchanges

Eligible returns and exchanges requested within the 30-day return window are free of charge. Please contact our customer service team for return instructions before shipping an item back. We will explain the return process and, where applicable, provide a prepaid return label or other return-shipping arrangements.

Please do not send items to an address that has not been confirmed by our customer service team.

4. Refund Process

After we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your payment provider and financial institution. If your refund has not appeared after a reasonable processing period, please contact us.

5. Exchanges

If you need a different item or a replacement, email us within 30 days of delivery. Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at yvonneaxel2285@outlook.com. Include your order number and photos of the item and packaging, if available. We will work with you to resolve the issue.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped. Your rights under applicable consumer protection laws remain unaffected.

8. Contact Us

For all return, refund, and exchange requests, please contact:

Store: Novalunel
Website: https://novalunel.shop
Email: yvonneaxel2285@outlook.com