Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping at Novalunel. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://novalunel.shop.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Any separate order-processing estimate shown on a product page or at checkout should be reviewed before placing an order.

2. Shipping and Delivery Time

Our estimated shipping and delivery timeframe is 20–30 business days after dispatch. Business days generally exclude weekends and public holidays.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary due to destination, carrier operations, customs inspections, weather, local delivery conditions, or other factors beyond our reasonable control.

Please review the product page and checkout information before completing your purchase.

3. Shipping Destinations and Charges

Available shipping destinations, shipping methods, and any applicable shipping charges will be displayed at checkout where supported. If we cannot ship to the address provided or encounter an issue that prevents fulfillment, we will contact you using the information associated with your order.

4. Order Tracking

When tracking information is available, we will provide it by email or through the order status page. Tracking updates may take time to appear after a carrier receives a shipment.

If your tracking information has not updated for an extended period or your order appears delayed, please contact our customer service team with your order number.

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees depending on the destination and applicable law. Any responsibility for these charges will be disclosed at checkout where applicable. If additional charges may apply, customers should check the relevant local requirements before ordering.

6. Incorrect Address

Please check your shipping address carefully before submitting an order. If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated timeframe, please contact us at yvonneaxel2285@outlook.com with your order number. We will review the tracking information and work with the relevant shipping provider to help resolve the issue.

If a package is confirmed lost or another delivery problem occurs, we will work with you on an appropriate resolution in accordance with our policies and applicable law.

8. Contact Us

For shipping questions or delivery assistance, contact:

Novalunel
Website: https://novalunel.shop
Email: yvonneaxel2285@outlook.com